🐾 Meow Pet FAQ – We've Got You Covered!
What shipping methods are availbale?
We offer two shipping options:
Standard: Delivered within 3–5 working days.
Express: For faster delivery, choose express at checkout, your order will typically arrive within 1 working day.
What's the return policy?
If you’re not completely satisfied with your purchase, you can return it within 7 days of receiving your package. To be eligible for a return, please ensure that all tags remain attached and the item is in its original condition.
How long will it take to get my package?
Orders placed before 3 PM are shipped the same day. For standard delivery, please allow 3–5 working days. If you choose express shipping, your order should arrive within 1 working day.
Do you ship internationally?
Yes! Our standard shipping covers the UK, and we also ship to most European countries—please note that delivery times may be longer. If you'd like to ship outside the UK, just reach out to us and we’ll be happy to calculate the shipping cost based on your destination.
What payment methods are accepted?
We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience.
What's the maximum weight the carrier can carry?
We recommend not exceeding 10kg to ensure your pet’s comfort and the carrier’s durability. It’s ideal for small cats and dogs within this weight range.